Please Click on the Questions below to see the answer
Important Instructions for FoodyBuddy Sellers
How do I add a new dish to my menu?
How do I Activate a dish from my menu so that buyers can go order it?
How can I check my Orders?
How can I share my dish with a link on Whatsapp?
Follow these instructions to share your dish on WhatsApp. This is extremely important and will ensure that you get orders quickly.
- Click on Sell Food
- Click on Menu at the bottom of the page
- Click on Active Dishes
- Click on the dish that you want to share
- Click on the Apartment Name where you want to share the dish
- Now click on the 'Share button' (refer to the below image to see how the share button looks)
- Select Whatsapp Share
- If you don't have a picture of your dish, then select 'Use Default Picture'. If you have a picture of your dish, then select Gallery.
- If you see a message that says 'Allow FoodyBuddy to access photos, media and files on your device?', please select Allow
- Select the Whatsapp group where you want to share the dish and then send it to that group
3 important tips to help you plan your orders
1. ‘Advance Notice Time’ and ‘Delivery Time’ selection is very important to plan your orders properly
3. Always check the app for orders. Sometimes SMS and Notifications get delayed due to network issues, but the app is always 100% updated. So keep your Wi-Fi / Data Connection on and keep checking the app for orders.
- If you select delivery time as 8 pm, and Advance Notice of 1 hour, then it means that till 7 pm buyers will be able to order your food. After that your dish will be removed and buyers will not be able to order.
- If you select a delivery time range of 8 pm - 10 pm, then buyer can select any time slot between 8 pm - 10 pm (8 pm slot, 8:30 pm slot, 9 pm slot and so on) as per buyer’s convenience. If you select Advance Notice Time of 1 hour, then the app will ensure that you get 1 hour notice for all time slots. For e.g. the buyer will be able to select the 8:30 pm time slot only till 7:30 pm. After 7:30 pm, only the 9 pm, 9:30 pm and 10 pm time slots will be available)
3. Always check the app for orders. Sometimes SMS and Notifications get delayed due to network issues, but the app is always 100% updated. So keep your Wi-Fi / Data Connection on and keep checking the app for orders.
How does the Account Settlement happen?
- Account Settlements happen every Monday afternoon
- All Online Payments received since the previous settlement will be transferred to your bank account
- Service Charge for all orders received since the previous settlement (for COD & Online orders) will be deducted before transferring the Online Payments
How do cancellations work?
Cancellations happen very rarely on FoodyBuddy and only if there is an unavoidable circumstance for the buyer or seller.
- If you need to cancel an order, first please inform the buyer and then inform your FoodyBuddy representative. FoodyBuddy will then cancel the order for you.
- If a buyer requests for a cancellation, please inform your FoodyBuddy representative. FoodyBuddy will then cancel the order for you.
Advance Requests & Party Orders
Can buyers place Bulk Orders in advance for my dishes?
Yes. Buyers can place Requests for dishes in advance. They will be able to select the quantity, date and time and send you a Request through the app. You can then Accept or Decline the request.
All Requests that you get will be at least 24 hours in advance.
All Requests that you get will be at least 24 hours in advance.
How can I start getting Requests?
Please follow these steps to start getting Requests for your dishes.
1. Click on Sell Food, go to the Menu section and click on the 3rd section (tab) on the top which says 'On Request'
2. Click the Activate button on the bottom of the page
3. You will see the 'Manage Apartments' page. Click on the Orange pencil button to turn on requests for an apartment.
4. Click on the On switch to turn requests on, select Home Delivery or Pickup and then click on Save on the top right. (If you select Home Delivery and Pickup then buyers will be given both options when they are placing a request. If you select only Home Delivery or only Pickup, then buyers will be given only that option while placing a request.)
Now you will start getting Requests for all the dishes in your Full Menu!
1. Click on Sell Food, go to the Menu section and click on the 3rd section (tab) on the top which says 'On Request'
2. Click the Activate button on the bottom of the page
3. You will see the 'Manage Apartments' page. Click on the Orange pencil button to turn on requests for an apartment.
4. Click on the On switch to turn requests on, select Home Delivery or Pickup and then click on Save on the top right. (If you select Home Delivery and Pickup then buyers will be given both options when they are placing a request. If you select only Home Delivery or only Pickup, then buyers will be given only that option while placing a request.)
Now you will start getting Requests for all the dishes in your Full Menu!
Suppose I don't want to get Requests for some dishes?
In the 'Request Dishes' section, you will see a 'Manage' button on the top right.
Click on Manage to Hide and Unhide dishes from your Request Menu. Once you hide a dish, buyers will not be able to Request for that dishes. You can do this to hide seasonal dishes such as Sarson ka Saag or Mango Milkshake.
Click on Manage to Hide and Unhide dishes from your Request Menu. Once you hide a dish, buyers will not be able to Request for that dishes. You can do this to hide seasonal dishes such as Sarson ka Saag or Mango Milkshake.
How do I turn off Requests for all dishes?
1. Go to the 'On Request' section in your Menu
2. Click on Manage on the top right
3. Click on 'Turn ON/OFF for all dishes'
4. Then click on the Orange pencil button and turn off requests
2. Click on Manage on the top right
3. Click on 'Turn ON/OFF for all dishes'
4. Then click on the Orange pencil button and turn off requests
Ratings Related Questions
What are Rating Points on FoodyBuddy?
Why are Ratings important on FoodyBuddy?
